Terms and Conditions including customer information
Table Of Contents
- Prices And Payment
- Shipping Conditions
- Retention Of Title
- Liability For Defects (Warranty)
- Redemption Of Vouchers Action
- Applicable Law
- Alternative Dispute Resolution
1.1 These Terms and Conditions (the “Terms”) of Grace Chia (the “Seller”) apply to all contracts for the supply of goods that a consumer or entrepreneur (hereinafter “Customer”) with the seller regarding the closes by the seller in his online store goods shown. This is the involvement of its own conditions of the customer is contradicted, unless it is agreed otherwise.
1.2 Within these terms is any natural person who enters into a transaction for purposes which can be attributed primarily neither commercial nor independent professional activity. The purposes of these Conditions is a natural or legal person or a legal partnership, in concluding a legal transaction in their commercial or independent professional activity.
2.1 The product descriptions in the online shop of the seller do not constitute binding offers on the part of the seller, but serves to submit a binding offer by the customer.
2.2 The customer can submit the offer via the integrated into the online shop of the seller online order form. In this case, the customer, after placing the selected goods in the virtual shopping cart and go through the electronic ordering process by clicking the button the ordering process concluding a legally binding contract offer in terms of the basket of goods from.
2.3 The seller can accept the customer’s offer within five days, by forwarding the customer a written confirmation of order or an order confirmation in writing (fax or email), and the extent of the order confirmation to the customer is relevant, or by providing the customer with the ordered goods, where the extent of access of goods to the customer is relevant, or by asking the customer after delivery of his order to pay.
If two or more prior to the above alternatives, the contract is concluded at the moment in which enters one of the aforementioned alternatives first. The deadline for acceptance of the offer commences on the day after the dispatch of the offer by the customer and ends with the end of the fifth day, which follows the dispatch of the offer. If the seller is not the offer of the customer within the aforementioned period, this is considered as a rejection of the offer, with the result that the customer is no longer bound by his declaration of intention.
2.4 When submitting a bid on the online order form from the seller of the contract will be filed by the seller and the customer after sending his order, together with these Terms and Conditions in writing (eg. As e-mail, fax or letter) sent. In addition, the treaty text on the seller’s website is archived and can be accessed free of charge from the customer of the password protected customer account, specifying the login information, unless the customer has created an account in the online shop of the seller before sending his order.
2.5 Before submitting the order via the online order form from the seller, the customer can identify possible errors by careful reading of the information displayed on the screen. An effective technical means to improve the detection of input errors can thereby be the magnification function of the browser, by which the display is magnified on the screen. Its inputs the customer can correct in the context of the electronic ordering process as long as the usual keyboard and mouse functions until it clicks to the ordering process final button.
2.6 the German and the English language for the contract are available.
2.7 The order processing and contact can be usually by e-mail and automated order processing. The customer must ensure that his or her designated for order processing e-mail address is correct so that at this address from the seller sent e-mails can be received. In particular, the customer must ensure in the use of spam filters that all sent by the seller or from that responsible for order processing Third emails can be delivered.
3.1 consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal arising from the cancellation of the seller.
3.3 The right of withdrawal does not apply to consumers who are party when the contract was concluded any Member State of the European Union, whose sole residence and delivery address at the time the contract was concluded outside the European Union are.
4) Price and Payment
4.1 Unless the product description of the seller otherwise, is at the stated prices are total prices, which include VAT. If necessary, additional delivery and shipping costs are displayed separately in the respective product description.
4.2 For deliveries to countries outside the European Union may incur other costs in individual cases which the seller is not responsible for and shall be borne by the customer. Examples of these include costs for money transfers through financial institutions (for example, transfer fees, exchange fees) or legal import duties or taxes (eg customs duties). Such costs may also be incurred if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union in relation to the money transfer.
4.3 Payment / s is / are communicated to the customer in the online shop of the seller.
4.4 If prepayment agreed by bank transfer, payment is due immediately upon conclusion of the contract, unless the parties have agreed no later maturity date.
4.5 In case of payment by a payment offered by accepting the payment process via the payment service PayPal S.Ã occurs (Europe) R.L. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the application of the PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua / useragreement-full or – if the customer does not have a PayPal account – subject to the terms for payments without a PayPal account, accessible at https://www.paypal.com/de/webapps/mpp/ua/privacywax- full.
4.6 If you choose the payment method “PayPal Debit” pulls PayPal the invoice amount after starting the SEPA direct debit mandate, one but not before the deadline for the preliminary information on behalf of the seller by the customer’s bank account. Preliminary information ( “pre-notification”), each message (for example, accounting, policy, contract) to customers announcing a load using SEPA direct debit. If the direct debit not honored due to insufficient funds or because of the indication of a false bank account or contradicts the customer of the debit, although he is not entitled thereto, the customer has to bear the costs of the reversal of the relevant bank charges if he is responsible for this.
5) Shipping Conditions
5.1 Delivery of goods is in transit to the customer’s delivery address, unless otherwise agreed. During completion of the transaction specified in the ordering process the seller delivery address shall prevail.
5.2 Sends the shipping company sent the goods back to the seller as a delivery to the customer was not possible, the customer bears the costs for the unsuccessful delivery. This does not apply if the customer does not represent a condition that has led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced his performance a reasonable time in advance would have. Furthermore, this does not apply in respect of the cost of mailing to the buyer if the customer exercises his right of withdrawal effect. For the cost of returning the purpose statement in the revocation of the seller regulation applies to more effectively exercise the right of withdrawal by the customer.
5.3 Pickup is not possible for logistical reasons.
6) Retention of Title
If the seller in advance, he reserves the title to the delivered goods until full payment of the purchase price owed.
7) Defect Liability (Warranty)
7.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.
7.2 The customer is requested to complain to the deliverer of delivered goods with obvious transport damage and to inform the seller thereof. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.
8) Redemption Of Coupons Action
8.1 Certificates issued by the seller as part of promotions with a certain validity free of charge and can be purchased by the customer can not be bought (the “Promotional Certificates”) can only in the online shop of the seller and be redeemed in the specified period.
8.2 Action Vouchers can only be redeemed by consumers.
8.3 Individual products may be excluded from the voucher campaign, provided that an appropriate restriction of the content of the promotional code results.
8.4 Action Vouchers can only be redeemed prior to completion of the order process. An allocation afterwards is not possible.
8.5 Only one promotional code per order can always be redeemed.
8.6 The value of goods shall be at least equal to the amount of the promotional code. Any residual credit will not be refunded by the seller.
8.7 Presented the value of the promotional code to cover the order not may, for the settlement of the difference one of the other payment methods offered by the seller to be selected.
8.8 The assets of a promotional code will bear interest paid either in cash.
8.9 The promotional code will not be refunded if the customer returns the voucher to the action wholly or partially paid goods as part of its statutory right of withdrawal.
8.10 The Action Voucher is transferable. The seller can with discharging effect, pay to each holder who redeem the promotional code in the online shop of the seller. This does not apply if the seller knows or grossly negligent ignorance of the non-permission of the incapacity or the lack of representation of such owner has.
9) Applicable Law
9.1 The law of the Federal Republic of Germany, excluding the laws on the international sale of goods applies to all legal relationships between the parties. For consumers, this choice of law applies only insofar as the protection provided is withdrawn by mandatory provisions of the law of the State in which the consumer has his habitual residence.
9.2 In addition, this choice of law with regard to the statutory right does not at consumers who are party when the contract was concluded any Member State of the European.
If the customer is a merchant, legal person of public law or public law special fund established in the territory of the Federal Republic of Germany, the sole place of jurisdiction for all disputes arising from this contract is the business of the seller. If the customer is established outside the territory of the Federal Republic of Germany, is the business of the seller exclusive jurisdiction for any disputes arising from this contract, if the contract or claims under the agreement of the customer’s trade or professional activity can be attributed. The seller is however entitled in the above cases, in any case, to call the place of business of the customer.
11) Alternative Dispute Resolution
11.1 The European Commission is on the Internet at the following link a platform for online dispute resolution ready: https://ec.europa.eu/consumers/odr
This platform serves as a focal point for the out-of-court settlement of disputes arising from online sales or service contracts, in which a consumer is involved.
11.2 The seller is not obliged to participate in a dispute settlement procedure before a consumer arbitration body ready.